Welcome to the Shipping and Returns page


SHIPPING: Orders generally ship out within 24 - 48 hours of receipt.

ALL SUPPLEMENTS PURCHASED ON THIS SITE ARE NOT RETURNABLE

CANADIAN CUSTOMERS:
The Canadian Health Department does not allow more than a three-month supply of an individual supplement to enter Canada at a time. (Basically they consider one bottle of a single item, to be a one-month supply.) Multiple supplements may be shipped together as long as none of the individual supplements exceeds a three bottles. If orders exceed this three-month limit, the Canadian Health Department will refuse the shipment and may confiscate the package or return it to Sanoviv. Therefore, on any orders exceeding this three-month limit, Sanoviv will only ship three months worth of an individual supplement we will refund the balance of the order to your Credit Card.

MEXICAN CUSTOMERS:
None of the supplements listed on our site can be shipped into Mexico.

RETURN POLICY: You may return items purchased from the Health Stuff Store within one week after receiving your shipment. We require notification or your intentions by Email at: orders@sanovivstore.com or by phone at: 619-477-7099.

Sanoviv must charge a 15% restocking fee of the purchase price of the items returned, less the shipping charges originally paid by you. Sanoviv will only refund shipping charges in the event the charge is a direct result of our error. Sanoviv is not responsible for items lost by a carrier for returns. Sanoviv will issue a refund within 5-7 business days of receiving your returned items at our offices in National City, California. All credits will be in the same form of payment used for purchase and we will notify you via E-mail or telephone of your refund and amount.

All returned items must be unused, in their original packaging and complete with accessories if applicable. For health reasons, you may not return "Supplements" and "Personal Care" items even if they are unused. Books must be in original (new) and saleable condition (no broken spines, tears, etc.). Music, Video and Audio items must be returned unopened and in their original condition.

Send all "Return" items to:
Sanoviv Incorporated
Attention: Returns
2602 Transportation Avenue #C
National City, CA 91950

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